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How to Claim

We'll assist you through the claim procedure.

This guide will ask you a question and based upon your answer show you another question or result.

Before you start, examine if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting documents to progress your claim.

We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we've made a mistake you can ask us to review our choice.

We can assist if you're in financial hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in location?

To claim on somebody else's behalf you should be authorised.

The individual you're claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have an arrangement in place to declare on someone else's behalf.

The individual you're declaring for will need to start the process. Check out how to include a Nominee arrangement using your online account.

7: Do you desire to claim online?

The method is to declare online.

8: You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling weak, or need to separate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's easy to produce one.

To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you accept the terms, choose I agree.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account should use a distinct email address. You can't utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You've created your myGov account, job select Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you'll get a CRN. We'll check if you already have a CRN or develop one and link Centrelink to your myGov account.

14: job Prove who you are to connect Centrelink

1. In myGov, job select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual information and we'll inspect them against our records.
6. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these documents: - current Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.

You'll also need identity details from among these documents:

- Australian driver licence
- ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you'll require to go to a service centre to finish our identity requirements. You'll need to offer us an appropriate picture identity file in addition to any other documents we might request for.

If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To claim a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
- prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity service provider that supplies the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, information from your identity files and verify your photo.

Discover how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can't show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Get JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Obtain JobSeeker Payment and follow the triggers to finish your claim.

We'll tell you if you need to do anything else to finish your claim. We may ask you send supporting files to submit your claim.

You can finish these steps up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your circumstances alter. We'll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We'll tell you if you require to do anything else to complete your claim. We may ask you for supporting files to submit your claim.

22: After you claim by phone

We'll contact you if we require more details.

We'll send you a letter to let you understand your claim result. If your claim is effective, we'll let you understand:

- when you'll get your very first payment
- just how much you'll get.

23: After you declare online

After you submit your claim online, you'll get an invoice telling you:

- the ID number of your claim
- the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don't agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.

To do your service with us, create a myGov account and link it to Centrelink.

You require to show your identity before you claim a payment or service.

When you claim a payment or service, we'll ask you for some files to support your claim.

If you or your partner stop work, or modification from complete time to casual work we'll require an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or job Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.